Shipping、Return and Refund Policy

1. Delivery Area
We are committed to providing our products to customers worldwide. However, due to local laws and regulations as well as transportation restrictions, delivery may not be possible in some areas. Before placing an order, please confirm whether the delivery address is within the service area. If you have any questions, please contact the customer service.
II. Delivery Method and Estimated Delivery Time
Standard Shipping: Delivery is expected within 7-15 working days. During peak shopping seasons or in cases of natural disasters and other force majeure events, delivery may be delayed. The delivery time may vary depending on customs clearance at the destination and local logistics conditions. If you need other shipping methods, please contact customer service for further communication.
III. Freight Costs
1. Fixed shipping fee: The shipping cost is calculated based on the destination and the weight of the package. The exact amount will be displayed before confirming the order on the checkout page.
2. Free delivery: Orders exceeding a certain amount can enjoy free delivery. The specific threshold is subject to the website or promotional announcements.
IV. Customs and Tariffs
1. Liability assumption: The recipient is responsible for the customs duties, taxes, etc. imposed by the destination country's customs. The exact amount will be determined by the local customs based on the order value, weight, product type, etc.
2. Notification and cooperation: After the package arrives at the destination, the customs will notify you to pay the fees. Please cooperate with the customs clearance in a timely manner. If the package is returned due to failure to pay the fees, you will be responsible for the additional shipping costs.
V. Order Processing and Shipping Time
1. Order Processing: Orders will be processed within 1-2 working days (excluding weekends and holidays). During promotional periods, the processing time may be extended.
2. Shipping Time: After the order is approved and payment is completed, we will arrange for shipment as soon as possible. The shipping time will be based on the actual date of warehouse dispatch.
Return and Exchange Policy
1. Return and Exchange Eligibility
1. Return and Exchange Period: You can apply for a return or exchange within 14 days from the date of receiving the goods. The goods must be in their original condition, unused and unopened, and must be accompanied by all original packaging, labels and accessories.
2. Exceptional Cases: Customized or personalized products are not eligible for return or exchange unless there is a quality issue.
II. Application Process
1. Contact Customer Service: If you need to return or exchange the product, please contact us via email at 460485758@qq.com within the specified time frame, providing the order number, reason for return or exchange, and relevant photos or information.
2. Authorization for Return: After the customer service approves, they will issue a Return Authorization Code (RMA) and inform you of the return method. Please note the RMA number on the outside of the package.
III. Return Freight
1. Cost responsibility: For returns and exchanges caused by reasons not attributable to us (such as incorrect shipment or damage), the round-trip shipping costs will be borne by you.
2. Expense reimbursement: If the returns and exchanges are due to our reasons, the reasonable shipping costs will be reimbursed after successful acceptance. Please keep the shipping invoice.
IV. Acceptance and Refund/Exchange
1. Product acceptance: After receiving the returned goods, we will inspect within 3-5 working days to determine if they meet the return and exchange standards. If they are qualified, a refund or replacement will be processed.
2. Refund process: The refund will be returned to the payment account in its original path. The arrival time varies depending on the payment method and is usually 3-10 working days.
3. Exchange process: After approval, we will arrange for the replacement goods to be sent back as soon as possible. Exchange due to our reasons will not incur the shipping fee.
V. Damaged or Defective Products
1. Timely feedback: If you receive damaged or defective products, please contact the customer service within 48 hours after signing for the package, and provide clear photos of the product and packaging.
2. Solution: We will arrange a free replacement or offer a full refund. In case of out-of-stock, the refund will be processed immediately.